Friday, April 25, 2008

You can't put a price on service like this

A vacationing family in Walt Disney World recently made national news when a woman's platinum and diamond wedding and anniversary rings were accidentally thrown in the trash by her husband while staying at the Villas at The Wilderness Lodge. The woman had removed the rings as she always did and put them in a container and then into a cardboard bowl. Her husband was tidying before they left the resort to head home and not knowing the rings were in there, he threw the bowl into the trash. By the time it was realized and reported, staff at Wilderness Lodge said the trash was collected and sent to the resort's industrial size trash compactor. The Worcester, Mass. couple boarded their Disney Magical Express bus to the airport without the rings and without conversation.
Then, Drew Weaver, head of housekeeping (or as we refer to it..mousekeeping) at the Wilderness Lodge realized the trash from the villa where the couple stayed had not reached the compactor yet. So Weaver and a staff of 7, donned gloves and protective gear as they rooted through the trash to find the rings. And find them they did!
The couple was called as they were on the way to the airport and were pleasantly suprised to learn the rings had been found.
Now you just don't get this kind of service anywhere and that's why Disney is where magic lives.

0 Comments:

Post a Comment

Subscribe to Post Comments [Atom]

<< Home